Our Insight
Supportive care and value-based care are deeply connected, but rarely aligned. Supportive care focuses on the whole-person, addressing symptoms, emotional distress, social needs, navigation, and caregiving to improve quality of life. Value-based care is a payment and accountability model that shifts reimbursement from volume to outcomes, using measures like hospitalizations, readmissions, and total cost of care. Supportive care is the mechanism that makes value-based care work. Yet, in practice, the infrastructure to connect them is missing.
Hospitals are increasingly asked to take on financial risk for outcomes they cannot fully control because the non-clinical services patients rely on (navigation, community support, social care) all operate outside of the health system with limited coordination. At the same time, community-based organizations are stretched thin and expected to absorb demand without sustainable integration or alignment to health system goals.
Remedy and Root helps to bridge this gap by building navigation and community integration as core operating infrastructure and aligning it with reimbursement, performance, and equity goals, so that patients can receive comprehensive, coordinated support and health systems can deliver on the promise of value-based care.
Who We Work With
We work at the intersection of health systems, community organizations, and public partners to build the infrastructure that makes whole-person care possible. We partner with:
Health system & clinical leaders including hospital executives, strategy leaders, population health teams, oncology and chronic care programs, care management, and value-based care teams that are accountable for the outcomes but lack integrated supportive care infrastructure.
Community-based organizations (CBOs) including social service providers, navigation programs, behavioral health organizations, and advocacy groups that deliver essential non-clinical care that are often overextended, under-resourced, and disconnected from health system workflows and reimbursement models.
Public sector & payers including Medicaid agencies, counties, public health departments, and payer partners working to align policy, payment, and performance with community-rooted solutions.
Philanthropic & cross-sector collaboratives including funders and backbone organizations investing in systems change, equity, and sustainable community health models.
What We Do That Sets Us Apart
We act as the integrator bringing these partners together to design shared navigation infrastructure, align incentives, close referral loops, and operationalize community integration in ways that support patients, manage risk, and meet value-based performance goals. We help your teams streamline care that only people can coordinate and design systems that fit within real workflows, governance structures, and accountability models.
Many organizations talk about whole-person care, but few build the infrastructure to make it real. We're different because we don't treat supportive care, community partners, or value-based care as separate efforts. We translate between partners and design shared infrastructure as an operating ecosystem, rather than a collection of programs.
We specialize in the hard middle where health systems carry financial risk for outcomes shaped by social and non-clinical factors, and where community organizations deliver essential care without sustainable integration or alignment to reimbursement. Our work is informed by decades of leadership across national non-profits, public agencies, and cross-sector systems. Combined with firsthand experience navigating serious illness as a patient and caregiver, this dual perspective provides rare clarity on where systems fail and what it actually takes to make them work.
As a boutique consultancy, we remain nimble and adaptable to ever-changing environments. We collaborate closer, embed deeper, and identify cost savings faster. We focus on durable, scalable infrastructure that continues to deliver value long after implementation, reducing fragmentation, burnout, and avoidable cost.
